Want to have power behind your golf shop merchandising programs? Need to identify strengths and weaknesses of your retail business? Looking for a plan of action that is based upon your facilities uniqueness, personnel, and customer base? The answers to these questions can be found by selecting our services below.
Our on site consultations give you the opportunity to have an unbiased review of your retail business.
We can show you your opportunities to capitalise on, expenses to reduce, customer service programs to develop and staff training policies to implement, so your golf shop operates more efficiently and develops customer loyalty.
On Site Operation Review and Plan of Action
Many golf shops we have worked with feel their back office policies and procedures are adequate and streamlined to ensure labor expenses for staff are utilised efficiently. However, it has been our experience that this area in most golf shops is less than efficient and can be easily changed to be more time effective, cost cutting and even profit building.
- On site review of systems in place for inventory procurement procedures, receiving of merchandise, ticketing and pricing policies, invoice accuracy.
- Re-order processes, special order processes, and overall inventory control.
- Stock room and back office workspaces.
- Flow of goods from receipt to sale.
Policies and Procedures Review
Detailed policies and procedures support the businesses goals and expectations for employees so that the golf shop can operate efficiently. Without these guidelines, the business will be less productive, less profitable, and less focused on meeting customers’ needs.
We can provide you with templates and/or customer policies and procedures based upon findings from the on site visit.
- Inventory procurement
- Back office
- Customer Service
- Loyalty programs
- Point of Sale
Staff Evaluation and Training Program
The staff is the most underutilised resource in a majority of golf shops! In general there are poor training programs in place, incorrect scheduling of personnel, no consistency in handling customers and lack of knowledge with point of sale systems.
This translate to your customers that you do not care to take the time to prepare your staff to work with them and thus must not truly care about their needs.
It is time to stop this and create an environment where the staff is not only trained but empowered to participate in all aspects of the golf shop business and turn the labor expense into a revenue generating expense.
- Full evaluation of all key personnel in the golf shop.
- Review of duties and job responsibilities
- Review of golf course usage and labor costs
- Review of all staff training programs including but not limited to product knowledge, point of sale, customer service, housekeeping, and financial responsibilities.
